Take your results from ordinary to extraordinary.
Staffed
24/7
Omni-Channel Support
On, Near and Off Shore
Multilingual
Onsite-WAH-Hub Based Agents
Dedicated/Shared Agent
We are proud to be one of the largest privately and Woman Owned Contact Centers with international operations. With over 40 years of experience in multiple verticals and program types we can easily tailor and ramp a successful program that meets your needs and exceeds your expectations.
" We’ve had a very successful business relationship with InfoCision for the past 15 years. InfoCision provides inbound, outbound and email contact support for us and we couldn’t be more impressed with their willingness to help us provide an awesome customer service experience. "
" When you work with InfoCision, you feel an authentic sense of engagement and partnership that is hard to find anywhere else. There is never a moment where I have to worry about what happens at their call centers because their talented Communicators, Account Teams, and Senior Leadership work around the clock to ensure that our needs are not only met, but far exceeded. "
" We have had a wonderful partnership with InfoCision for over five years. They have consistently delivered timely and effective results. Our account reps demonstrate a terrific positivity and dedication, working tirelessly to meet our needs through many changes and with thoughtful suggestions to help address challenges. We value our relationship with InfoCision as a major asset. "
" ClearChoice has developed a great relationship with InfoCision for 8 years now, with myself being the liaison between InfoCision and ClearChoice for 5 years. Our partnership has grown stronger over the years, working together more closely on projects and further seeing how InfoCision can better assist us in our business. "
" For the past eight years, InfoCision and Cox Communications have cultivated a prolific and trustworthy partnership. From contact center services to more specialized programs, including Chat and SMS services, InfoCision ensures our customers are of the upmost importance to anyone and everyone that touches our programs, from the call center staff to the executive team. "
" In our 5+ years of working with InfoCision, I have enjoyed a positive working relationship with Nicci and Katie, and the Communicator team. The team have been extremely responsive and has been nimble and dedicated in problem-solving as our partners, particularly during times when our young program was experiencing growing pains. "
MAXIMIZE RESULTS
We provide you with either dedicated or blended support agents for all your customer service and sales needs through a variety of channels, including live, interactive chat, email, and text.
Inbound intelligence in an instant. Our technology-driven Gofer platform automatically identifies the identity, location and demographics of 90%+ of your inbound traffic.
We provide your business a learning management system, house your eLearning curriculum, and track all reporting surrounding your courses, removing both the stress and cost of hosting your own LMS tool.
Our data analytics experts make one-to-one marketing simple. We customize models that include input, development, validation, customer profiles, and model reporting to best target audiences.
Through our simulated learning environment, your agents will actively practice positive habits and increase the quality and performance of their calls.
Inbound intelligence in an instant. Our technology-driven Gofer platform automatically identifies the identity, location and demographics of 90%+ of your inbound traffic.
Inbound intelligence in an instant. Our technology-driven Gofer platform automatically identifies the identity, location and demographics of 90%+ of your inbound traffic.
We help our clients make informed decisions that will maximize their return on investment.
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